Returns and Exchanges

At Beautiful Linens, we strive for exceptional service to our customers.  We believe it is paramount to create an extraordinary visit and buying experience and want our customers to be absolutely satisfied with their purchase.

We want you to love your purchase, but if you are not completely satisfied, we will gladly accept merchandise returns within 30 days of purchase.  Please note that we do not offer returns on LeBlanc laundry care due to the nature of the product.  We ask you to do the following.  

  1. Login to My Account on our main website page at and select the Orders page. Select View under ACTIONS next to the Order to be refunded. Once in the Order Details page, select REFUND MY ENTIRE ORDER.  Use the My Refund Requests under My Account to view any messages and/or status.  Also, if you wish to order again, select Order Again.
  2. If you do not have an account or wish to do a partial exchange, please contact Customer Service via the Contact Us form on our website or the email on your invoice to request a refund or an exchange.
  3. Items must be received by us within 10 business days of issuing the Return Authorization in new, unaltered, unused, and re-packaged in its original packing.
  4. Return shipment will be at the Customer’s expense. Overall shipping costs are non-refundable.  Duties and international shipping costs are also non-refundable. For Customer’s within the United States, Beautiful Linens will provide you a prepaid shipping label for the return, however, the return shipping cost will be deducted from the refund.  Once the product is received and inspected, a credit will be issued for the product purchase, minus all shipping costs.  As a general process, we initiate the refund back to your account within 2 business days.  Please allow up to 5 days for the payment or credit card processor to complete the refund.
  5. For international customers, if a shipment is returned by the carrier due to a customer not being available to receive the package, the total cost to ship and carrier return cost will be deducted from the refund amount.  It is the customer’s responsibility to be available to receive the shipment.
  6. Beautiful Linens reserves the right to make all final decisions on returns. Custom lasered or embroidered orders and custom made-to-orders are non-returnable.  No refunds, returns or credits will be issued without a Return Authorization from Beautiful Linens or if the item is found to be damaged or misused from its original condition.
  7. All sales are final on clearance items 50% off or more.

Changes or Cancellations:

We ship within 2-3 business days after we receive your order.  Custom orders, such as laser engraving or embroidery, ship within 3-4 business days. If changes need to be made, we will make every effort to do so. Please contact us via the process below.

If you have any questions about our return policy, please contact us at:

Via email using the customer service email on your invoice or via the Contact Us form on our website or

By phone at 1-844-546-3671 (US Toll Free) or +1-610-615-0135 (Outside the US or US Local)